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Frequently Asked Questions for teekanne logo TEEKANNE schult Mitarbeiter:innen zum Thema Nachhaltigkeit

What should I check if checkout reports a payment problem?

Check whether the purchase channel created an order despite the message. Keep any error reference that can help official support identify the attempt.

What should I do if my order record shows an incorrect name?

Check which role the incorrect name refers to in the record. Do not assume editing a profile changes an existing order record.

How can I compare prices when offers use different purchase units?

Use the same quantity basis when comparing the options. Use equivalent documented units wherever a meaningful comparison is possible.