Whenever you purchase ANYTHING from Klever Kosmetics, I want your experience to mirror what you have been accustomed to when buying from the big "A." I don't have to spell out their name, you know who I am referring to...
They get the product to you fast, they accept returns for free for 30-days, and if you ever have a problem they will simply send you another item or credit your account.
Do they have people who abuse this policy? You better believe it. Do we know that by adhering to the same strict customer service guidelines that we too will have abuse? Yup.
That being said, there are a million + places you can spend your hard-earned money on the internet and I am honored that you chose me. If you buy something and aren't fully satisfied, instead of perhaps becoming irritated (I only say this from my own experience), reach out to me and let me put my policy where my mouth is...
Give me just one opportunity to make any wrong, right. I assure you if you're a reasonable person, then I will make you happy (or I will do everything within my command to do so :)
We are happy to help. Not 100% satisfied with your item? We will make it right.
To exchange or return an item, here is what you need to know:
You have 60 days after purchase to exchange or return, any unopened item. You can return items for free by mail. First, simply send us an email at Support@KleverMediaCorp.com to let us know what the potential issue is. In a case-by-case scenario, we will either refund your purchase price on the spot or we will provide a shipping label for you to ship the item back. Once we receive the item, your refund will be processed within 1 business day.
We are humans, not bots... We completely understand that all sorts of human error can take place (on our end or yours), and our absolute guarantee is to do everything we can to ensure your experience with Klever Kosmetics is a pleasurable one. Want to know why? We want you to ALWAYS consider us when making another purchase. Superior customer service is the one major thing that separated the ordinary and the extraordinary companies of the world. We strive to be exactly that!